A wailing child clings on to his father’s arm, and is dragged along into a wholesale store. The man’s routine to buy his weekly stock. Early 1980’s. The store owner reaches into a 2 feet glass jar of orange candies, grabs a handful and cups them into the child’s tiny palms. There was glee all around – Father, Child and Store Owner. Win! Win! Win! A gesture since trade started I bet. Now termed “Emotional Insights/Intelligence”.

At that tender age, I did not realise the sales element in this. But, it came handy decades later.